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Systematic review

Effect of electronic booking systems for appointment at the GP

Norwegian Knowledge Centre for the Health Services has been commissioned to summarize research on the effects of such electronic scheduling of appointments.

Norwegian Knowledge Centre for the Health Services has been commissioned to summarize research on the effects of such electronic scheduling of appointments.


Key message

According to regulations for primary care, general practioners are now obliged to accept appointments online from their patients. Norwegian Knowledge Centre for the Health Services has been commissioned to summarize research on the effects of such electronic scheduling of appointments.

We conducted a systematic search for controlled studies and interrupted time series that examined the effect electronic scheduling of appointments at general practitioners have on

  • Accessibility for various groups
  • Waiting time
  • Contents of the consultations

We identified no studies that examined the effect of electronic scheduling of appointments between patients and their general practitioners on the relevant outcomes.

    About this publication

  • Year: 2014
  • By: Norwegian Knowledge Centre for the Health Services
  • Authors Straumann GH, Underland V.
  • ISBN (digital): 978-82-8121-847-5